Shipping and Delivery Policy
1. Digital service only
PiChat AI is an online software service. We do not sell or ship any physical goods, so no shipping charges apply and nothing is delivered to a postal address.
2. How credits are delivered
After a successful payment, the credits you bought are added to your PiChat AI account automatically, usually within a few seconds and at most within [24 hours]. You can see your balance in the app. A payment confirmation is sent to your registered email address.
3. Where the service is available
The service is delivered over the internet and can be used worldwide wherever the law allows, using a web browser or the installed app.
4. If credits do not appear
If your payment succeeded but credits are not in your account after [24 hours], contact support@pichatai.com with your account email and payment ID. We will add the credits or refund the payment, as set out in our Refund and Cancellation Policy.
5. Contact
See the Contact page.