This policy applies to credit packs and plans bought on PiChat AI. Decisions in highlighted text are for the owner to confirm.
Credits that have been used to generate AI responses are not refundable, because we pay the model providers when you send a message.
If you have not used any credits from a purchase, you can ask for a full refund within [7 days] of payment. After that, purchases are non-refundable, except where the law gives you a right to a refund [decide: or refund unused portion pro rata].
You can cancel any time from your account. Cancellation stops the next renewal. You keep access to remaining credits until the end of the current period. We do not refund a period already started, unless the law requires it. Monthly plan credits do not carry over.
If money was deducted but credits were not added, or you were charged twice, write to us with the payment ID. We will add the credits or refund the extra amount. Failed transactions are usually reversed automatically by your bank or the payment provider within 5–7 working days.
If a technical fault on our side caused a charge for a response you did not receive, contact us and we will restore the credits.
We start an approved refund within 24 hours. It goes back to the original payment method and usually reaches your account in 5–10 working days, depending on your bank and how you paid (UPI is often faster, cards can take longer). Taxes are refunded in proportion.
Email support@pichatai.com with your account email, payment ID and reason. We reply within 2 working days.
If we close your account for breaking the Terms, unused credits are not refunded [confirm]. If you close your account, the rules above apply.